Student and Programmes Hub Assistant

What makes Goldsmiths unique?

Goldsmiths, University of London is a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. We're looking for inspiring and talented people to help build on our global reputation while also growing personally in a true learning organisation. As a college we are working to tackle inequality in all its forms and are working to promote equality. We are keen to attract candidates from diverse backgrounds who share our commitment to creating an inclusive culture in which all students and staff can thrive.

About the department

The Student and Programmes Hub teams are central to supporting students throughout their programme of study. They provide core administrative services to enable students to access their learning, manage their time and complete their studies successfully, and provide a front-line enquiry service for students. Working closely with academic and professional services staff across the College, the Students and Programmes Hub teams support a range of central administrative activities, deliver programme administration and discipline-specific support.

The Student and Programmes Hub teams are key units within the Academic Registry, alongside Student Success and Registry Operations and Systems. There are three Hub teams – currently supporting six departments each – and they were created following the restructure of Professional Services in July 2022. 

About the role and Candidate

The Student and Programmes Hub Assistant is a student-facing role working within a team to provide front-line support as a first point of contact to students and academic staff. In addition to managing enquiries from both students and staff across the College, the duties also include providing programme administration, supporting a number of processes throughout the academic lifecycle. It is a busy role requiring strong communication skills, with the ability to respond accurately to enquiries in a professional and personable manner to all stakeholders.

There are multiple posts available for this role and are they are available for an immediate start.

Benefits

We have generous benefits – an agile working environment, 22 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes. 

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.