Jobs at Goldsmiths

Jobs at Goldsmiths

Service Support Analyst

Department
ITIS (IT & Information Services)
Vacancy Type
Fixed-Term
Full-Time/Part-Time
Full Time
Salary
31,442 - 35,861
Actual Hours
35
FTE
1
Contact Details
Fola Braimoh fola@gold.ac.uk
Posted Date
16/11/2022
Closing Date
14/12/2022
Ref No
9760
Documents

Are you passionate about Customer Service?

We are recruiting for a IT Service Support Analyst with excellent customer service to join our IT team at Goldsmiths, University of London, a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking.

This is the perfect opportunity to develop your existing IT skills within a forward thinking team.

Essentially, as a Service Support Analyst you will provide professional and customer focused 1st line incident management support to all employees, students, and visitors to the college and across the campus. This role also plays a key part in the investigation of suspected attacks and security breaches.

You will log incidents and requests, maintain accurate written records of work completed in line with customer service principles. As a member of the Service Operations team, you will be expected to work shift patterns including weekends to support the Service Operations opening hours during term time, vacation and occasionally during university closure days.

If this sounds like an opportunity you would be interested in, we look forward to hearing from you.