Jobs at Goldsmiths

Jobs at Goldsmiths

Service Desk Technician

Department
ITIS (IT & Information Services)
Vacancy Type
Fixed-Term
Contract Length
6 Months
Full-Time/Part-Time
Full Time
Salary
24,697.08 - 27,215.17
Contact Details
Colin.Thomas@gold.ac.uk
Actual Hours
9 - 5
FTE
35
Posted Date
17/02/2021
Closing Date
17/03/2021
Ref No
9083
Documents

Are you passionate about Customer Service?

We are recruiting for a IT Service Desk Technician with excellent customer service to join our IT team at Goldsmiths, University of London, a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking.

This is the perfect opportunity to develop your existing IT skills within a forward thinking team.

Essentially, as a Service Desk Technician you will provide professional and customer focused 1st line incident management support to all employees, students and visitors for IT support across the campus. This role also plays a key part in delivering the Media and Equipment Loan Service.

You'll log incidents and requests, maintaining accurate written records of work completed in line with customer service principles. As a member of the Service Desk team, you will be expected to work shift patterns including and not exclusive to weekends to support the Service Desk opening hours during term time, vacation and occasionally during university closure days.

If this sounds like an opportunity you would be interested in, we look forward to hearing from you.