About the Department 

With over 15,000 readers our Library at Goldsmiths is at the heart of academic life and the student experience. We have a strong culture of delivering reliable, high-quality services, resources and support to all departments and visitors and we are passionate about continually innovating, developing, and improving our offer.  

We are proud of our highly skilled, collaborative staff and unique resources, which enable us to support our community in learning, teaching, scholarship, and research. As one of the Library Experience Managers, you will be responsible for the operational management of front line customer services, the library spaces and the Reader Services team. You will take ownership of the customer experience concentrating on the consistent delivery of good quality services to users and ensuring monitoring and feedback translates into service developments.  

About the Role 

Participating in the work of the Extended Library Management Team, the post holder will contribute and lead on Library and directorate wide projects as appropriate. Good collaborative and networking skills are essential.   

About the Candidate 

We are looking for confident, enthusiastic person to fill this varied and exciting role. The post will suit an organised individual who has a real interest in people and who enjoy challenges.  

To be successful in this role you will need to be an inspiring leader and a supportive team member, with the ability to work in an ever-changing environment. You will have a passion for learning, excellent communication and negotiation skills and a resourceful and resilient nature.   

Benefits 

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development, and a broad range of wellbeing initiatives such as staff choir, running club, and creative writing classes. 

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.