Complex Casework Officer

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department:

The Governance and Legal Services Department plays a critical role in upholding the integrity and accountability of Goldsmiths, University of London. The department is responsible for ensuring the effective operation of governance structures, facilitating compliance with statutory and regulatory requirements, and supporting senior leadership, Council, and academic bodies in decision-making processes.

About the Role 

We are seeking a highly organised and detail-oriented professional with significant experience in casework to join our Student Casework Team as a Complex Case Handler. This senior role involves managing and overseeing complex student casework, including academic appeals, student complaints, student conduct cases, and academic misconduct.

About the Candidate

You will provide expertise and effective case management to ensure a high-quality service in the delivery of independent and timely investigations of student cases. The successful candidate will play a pivotal role in ensuring the efficient and compliant management of casework by leveraging IT systems to maintain accurate records and documentation, whilst working remotely.

This is an exciting opportunity for individuals looking to expand their knowledge of casework while utilising their skills and expertise in administrative tasks. It offers a chance to develop expertise in managing complex processes within the higher education environment, whilst supporting students through their educational experience.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes. 

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.