Service Support Technician

What makes Goldsmiths unique? 

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive. 

About the Department 

The IT&DS Service Support team is at the at the centre of our Service Delivery. Working in a busy Service Support environment the IT&DS Service Support Technician role provides first contact support for staff, students, visitors and potential students on a wide range of enquiries with varying complexity. Staff, students and visitors engage using the live chat, self-service, email or in-person.

About the Role 

Essentially, as a Service Support Technician you will provide professional, and customer focused first contact incident management support to all staff, students, and visitors to the college and across the campus. This role is also crucial in resolving IT incidents and fulfilling service requests.

You will log incidents and requests, maintain accurate written records of work completed in line with customer service principles. As a member of the Service Support team, you will be expected to work shift patterns covering the hours 8am to 7pm to align with the Service Support opening hours during term time, vacation and occasionally during university closure days.

About the Candidate 

Are you passionate about Customer Service? We are recruiting for an IT Service Support Technician with excellent customer service skills to join our IT team at Goldsmiths, University of London, a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. This is the fantastic opportunity to enhance your existing IT skills within a forward-thinking team.

If this sounds like an opportunity you would be interested in, we look forward to hearing from you.

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.