Resources & Journals Assistant (internal)

What makes Goldsmiths unique? 

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive. 

About the Department 

The Library at Goldsmiths is at the heart of academic life and the student experience on campus. We have a strong culture of delivering reliable, high-quality services, resources and support to all our departments and visitors. We are passionate about continually innovating, developing and improving our offer. We are proud of our highly skilled, collaborative staff and of our unique resources, which enable us to support our community in their learning, teaching, scholarship and research.

About the Role 

This role is based in the Resources Management Team, which is key to Goldsmiths student experience in our provision of user-focused library services. The role supports teaching, learning and research in the College via the acquisition and administration of the library’s online resources in all formats.

About the Candidate

The successful candidate will deliver exemplary customer service by handing and escalating user queries, ensuring accurate metadata is maintained for smooth delivery of online resources, and producing reports and statistics for the evaluation and continual improvement of our service, among other responsibilities.

The full description of the person specification for this role, and the main and generic duties, can be found in the candidate pack.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes. 

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.

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