People Shared Services Assistant

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department:

Working within the Shared Service department of the People and Organisational Development department, you will work collaboratively with the wider team and with payroll to ensure our people changes are dealt with promptly.

We support managers and staff with a variety of queries and we actively look to deal with these sensitively and in a timely manner.

About the Role:

As our new People Shared Services Assistant, you will be responsible for providing high quality administrative support to staff. Including:

• Issuing contracts of employment.
• Processing contract variations.
• Absence administration.
• Handling routine enquiries that come to the team. Either by answering them yourself or passing on to the right people when necessary.

About the Candidate:

You will have previous experience working within an administration or customer service role in a busy client-focused environment. Excellent communication skills, both written and verbal and attention to detail will be key in this role. As is the ability to deliver a first-class service in a fast-paced and busy environment.

You will need to be confident and have great interpersonal skills as this role requires communicating with internal/external stakeholders at all levels across the college.

You will have experience of working as part of a team that requires you to meet challenging deadlines.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes. 

Equality Diversity and Inclusion

At Goldsmiths, University of London, we are deeply committed to equality, diversity, and inclusion (EDI) in both principle and practice. We work to ensure that EDI is embedded across all areas of university life from our policies and teaching to the experiences of our students and staff.

Creating an inclusive and respectful environment where everyone feels they belong is central to our values. We recognise that people thrive when they are seen, heard, and valued for who they are. That’s why we’re committed to removing barriers, addressing inequalities, and supporting the success and wellbeing of our whole community regardless of background, identity, or circumstance.

We know that building an inclusive institution takes sustained effort, collaboration, and openness to change. At Goldsmiths, we are approaching this work with purpose, transparency, and care because EDI is not a single initiative, but a shared responsibility.