Front of House Receptionist

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department 

Estates and Facilities is a specialist directorate within the University with over 100 staff. It maintains and supports the University and its changing needs in respect of the following disciplines:
• estates strategy & strategic development
• capital projects, minor works and refurbishments
• maintenance (building and grounds), surveys, statutory compliance
• space utilisation & timetabling,
• energy and carbon management,
• facilities services including cleaning, portering, security, reception, post and stores;
• health and safety
• catering
• conference services
The main campus is based at New Cross, London Borough of Lewisham and covers approximately 16 acres. It comprises some 80 buildings ranging from three fine Victorian Grade II listed buildings, a number of former domestic properties (now being used for academic and office purposes), a range of post-war utility buildings (now requiring replacement), to new purpose built ultra-modern buildings. Also situated approximately 12 miles from the main campus is Loring Sports Ground, located in Sidcup, London Borough of Bexley, which consists of a 20 acre sports ground and associated buildings. The variety of buildings presents a diverse set of challenges.

About the Role 

This role is not exclusively a reception position in terms of responsibilities. The role will cover a wide variety of logistical and administrative duties, the core duty being staff and student support, visitors signing in/out, directions, and supporting the telephony systems. Additional duties will include Guest welcoming during summer schools, post and parcel sorting, and fault reporting. The candidate will be responsible for booking guest rooms, coordinating all room allocations, providing, and programming smart card access and keys to all guests in the Residential halls.
The ideal candidate will be caring and compassionate, they must be resourceful, perceptive, and proactive as well as having a passion for exceptional customer service. The right candidate will be efficient, an extremely good communicator, and is used to working at a busy and demanding reception desk. You will have proficiency using Microsoft Office applications such as Word, Excel, Email etc and a strong attention to detail and accuracy are also required.

About the Candidate 

We are looking for someone with a proactive approach, confidence, empathy, and experience to provide a high standard of customer service across campus.  The ideal candidate will have previous reception experience, ideally within the Educational Sector, a passion to make a positive difference to people and the ability to work well within a team. 

Benefits 

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club and creative writing classes.

Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.